United Outcomes announces £1.1m investment to help the UK Water industry to innovate.

Investing in water

United Outcomes, the specialist consultancy led globally by serial entrepreneur Jason Luckhurst has appointed Daryl Wilkinson, former Group Head of Innovation for Nationwide Building Society, to lead its UK business ahead of a £1.1m investment to help the UK water industry innovate.

Information released by the industry regulator Ofwat, communicates one in five consumers do not feel their bill is affordable, despite a 5% drop in bills in real terms by 2020. It further states the combination of population increases, changing weather patterns and environmental concerns (stemming from the risk of too much water being taken from rivers), adds pressure to the nations water suppliers to innovate. 

Commenting on their investment, United Outcomes’ new UK MD Daryl Wilkinson said “Innovation, not to be mistaken with invention, has shown itself to be a credible solution for the delivery of sustainable operational resilience and customer engagement.”

While noting the positive changes already made by the water sector on green infrastructure, catchment management and system operation, the regulator has said “the scale, depth and pace of innovation has been modest so far – and typically incremental, compared to the transformational change we have seen in other sectors.”

United Outcomes is seeking to bring other (applicable) sector experience to the fore and will work with the water industry to ensure it is intelligently applied “We have compared the UK water industry with retail banking in the UK and see many similarities. Our goal is to help the water industry develop a culture of innovation, demystify the use-cases of nascent technologies, and to apply lessons from banking that will help deliver the PR19 plans.”


For more information, please email and visit our Water showcase.

Media information

Established 2004.

United Outcomes is a global transformation delivery consultancy based in Europe and Asia.

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