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“We believe in helping our clients be self-sufficient in their capabilities.”

The quick read
public sector

A new roadmap for success

“We learned how critical it was to view change holistically.”

An open, partnership approach, constant engagement and a new roadmap for success helped us re-calibrate a project aiming to transform the operations of an Australian state government department. Helping them with the right tools and approach to realise their future ambitions, we were able to get them back on track.

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public sector

Transforming to a Vision

“The transformation brought a new corporate identity that helped to put members at the heart of this union's work.”

A trade union partnered with United Outcomes to deliver an organisational design that put members at the heart of its work. United Outcomes achieved staff buy-in, and high levels of satisfaction across the transformation to support the delivery through a new Transformation Management Office.

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insurance

Agile Transformation

A leading global insurer was contemplating whether to embark on an Agile transformation journey to help capitalise on market opportunities and achieve better customer satisfaction. UO conducted Agile skills enablement workshops for the client in four countries and piloted Agile in 9 projects delivered for Hong Kong, Philippines, Thailand and Indonesia.

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utilities

Preparing for a new market

“I have found United Outcomes to be highly professional and willing to meet clients' changing needs.”

In 2017, the non-household water market was opened in the biggest shakeup of the sector since privatisation in 1989. The market operator, MOSL, needed assistance transforming to drive the opening of competition and United Outcomes supported this major undertaking.

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insurance

Project Delivery Maturity Assessment

“United Outcomes give you a fresh, external perspective.”

A major, Southeast Asian insurance company was struggling with delivering projects on time, with an estimated 90% of projects running overtime. The client engaged United Outcomes to undertake a six-week engagement to baseline project delivery maturity, identify the causes of these failures and recommend steps to achieve improved project delivery.

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utilities

Thames Water

“The United Outcomes team fully integrated with our teams – they helped ensure Open Water was a success.”

In April 2017 the UK business and non-household water market underwent its biggest shake-up since privatisation in 1989 – Open Water. United Outcomes helped the UK's largest water services company to prepare for the moment they could reach new customers from across the country.

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public sector

Managing digital assets

“The buy-in and trust of the team is the main source of success.”

The team behind a well-known cultural district in Hong Kong is transforming the way their marketing and social media teams store, manage and maintain their digital assets. Our engagement with them has revolved around testing, sharing, challenging... and becoming part of a close team with a shared love of food!

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media

Modelling HR success for a global media business

“The business now operates in a more coherent and centralised way.”

A media and communications company needed to keep apace with new developments in the industry by transforming operational models and reorganising staff. United Outcomes coordinated the process, focusing on clear communication, strict governance and a sense of making positive changes together to strengthen the future of the business.

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insurance

An innovative partnership project

“They left an enhanced innovative culture in the division – a crucial part of increasing our brand presence.”

How does a multi-national insurance firm work successfully with an innovative start-up? Working with the corporation and the start up, we oversaw the roll out of an award-winning innovative health app to engage customers. The road to success isn't always easy, but the results are worth it.

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finance

Securing and upgrading applications for Lloyds

“UO left behind a legacy of delivery and detailed planning.”

Safeguarding and protecting millions of a worldwide bank’s customers was crucial during a complex, multistage web application upgrade. We left a legacy of enhanced customer experience, improvement for the internal teams – and a valued relationship with the bank that continues to this day.

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telecoms

Global Telecoms

“A structured, outcomes-focused delivery approach helped us to achieve a successful integration.”

Collaboration was lacking, ambition was not. This global telecoms company needed to align the quality of its service desks and, by engaging United Outcomes, a unified Customer Service experience and consistent capability was developed and delivered by and for each region.

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retail

IT transformation in a global travel company

“The success of this massive and complex IT programme has transformed our business.”

Transforming a business can be extremely complex – transforming with an outmoded IT estate can be a near-Herculean task. We supported and delivered an upgrade to this global travel company's IT delivery model which underpins an extensive, wider transformation programme.

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health

Hospital Redevelopment

“Engaging United Outcomes was one of the best decisions we made on this project.” – Lisa Norman, CEO, St John of God.

St John of God is one of Australia's largest healthcare providers and is renowned for the quality of its care. When building a new care unit, they needed to ensure the implementation and transition of services to the new site was as smooth as possible – that's where United Outcomes came in.

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