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Financial Services and Insurance

Building resilience and delivering change. Together.

Learn more about our work with Financial Services and Insurance

Expertise

Gain the benefit of our experts' experience – get in touch with our consultants to learn more about how we can deliver and solve your challenges. Together.

Sophia Khimji

Partner

Sophia leads the Hong Kong business and works with senior stakeholders in the Insurance sector to develop their strategy and operations. She has previously worked with Deloitte and the British Olympic Association in the UK.

Karthik Manoharan

Consultant

Karthik has worked for leading Insurers in the areas of omni-channel strategy, social brand monitoring, digital distribution and D2C digital enablement. He has experience in developing InsurTech proof-of-concepts for blockchain and Robotic Process Automation.

Adrien Jolyot

Senior Manager

Adrien is an experienced management consultant. He has supported Insurance firms in their new product development, digital innovation, process efficiency and customer engagement / experience.

Sophia Khimji

Partner

Sophia leads the Hong Kong business and works with senior stakeholders in the Insurance sector to develop their strategy and operations. She has previously worked with Deloitte and the British Olympic Association in the UK.

Karthik Manoharan

Consultant

Karthik has worked for leading Insurers in the areas of omni-channel strategy, social brand monitoring, digital distribution and D2C digital enablement. He has experience in developing InsurTech proof-of-concepts for blockchain and Robotic Process Automation.

Adrien Jolyot

Senior Manager

Adrien is an experienced management consultant. He has supported Insurance firms in their new product development, digital innovation, process efficiency and customer engagement / experience.

Case studies and thought leadership

Read about our work and engage with our ideas.

The quick read
insurance

An innovative partnership project

How does a multi-national insurance firm work successfully with an innovative start-up? Working with the corporation and the start up, we oversaw the roll out of an award-winning innovative health app to engage customers. The road to success isn't always easy, but the results are worth it.

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The quick read
insurance

Project Delivery Maturity Assessment

A major, Southeast Asian insurance company was struggling with delivering projects on time, with an estimated 90% of projects running overtime. The client engaged United Outcomes to undertake a six-week engagement to baseline project delivery maturity, identify the causes of these failures and recommend steps to achieve improved project delivery.

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The quick read
finance

Securing and upgrading applications for Lloyds

Safeguarding and protecting millions of a worldwide bank’s customers was crucial during a complex, multistage web application upgrade. We left a legacy of enhanced customer experience, improvement for the internal teams – and a valued relationship with the bank that continues to this day.

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Thinking
health

Book of Futures – mHealth

The use of mobile tracking devices for general medical surveillance is on the rise, as is the level of investment in accurate measuring devices. From business to public health services, mHealth is becoming increasingly integral to the future of our lifestyles. Are you ready?

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Services

Learn how we can help you.

Innovation

Operational Improvement

Programme Delivery and Assurance

  • Embedding innovation capabilities
  • Digital and data solutions
  • Enabling partnerships and collaboration

  • Customer service improvement
  • Lean/Six Sigma projects
  • Contact centre efficiency and effectiveness

  • Business case and delivery plan validation
  • Project and programme governance, initiation, mobilisation, delivery and control
  • Build and operate intelligent PMO

Innovation

  • Embedding innovation capabilities
  • Digital and data solutions
  • Enabling partnerships and collaboration

Operational Improvement

  • Customer service improvement
  • Lean/Six Sigma projects
  • Contact centre efficiency and effectiveness

Programme Delivery and Assurance

  • Business case and delivery plan validation
  • Project and programme governance, initiation, mobilisation, delivery and control
  • Build and operate intelligent PMO