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United Outcomes announces £1.1m investment to help the UK Water industry to innovate

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Expertise

Gain the benefit of our experts' experience – get in touch with our consultants to learn more about how we can deliver and solve your challenges. Together.

Daryl Wilkinson

Global Digital Lead

Daryl is the former innovation chief at Nationwide Building Society and has pioneered innovative projects using artificial intelligence, payment technologies, i-beacons and mobile applications.

Jason Luckhurst

Chairman and Community Director

Jason is the co-founder of United Outcomes and our community director, driving a collaborative network of Clients, Partners and Consultants within regulated industries.

Dan Bruce

Director

Dan has led our consulting engagements within the water industry; clients include Thames Water, Dŵr Cymru, Bristol Water and Severn Trent.

Daryl Wilkinson

Global Digital Lead

Daryl is the former innovation chief at Nationwide Building Society and has pioneered innovative projects using artificial intelligence, payment technologies, i-beacons and mobile applications.

Jason Luckhurst

Chairman and Community Director

Jason is the co-founder of United Outcomes and our community director, driving a collaborative network of Clients, Partners and Consultants within regulated industries.

Dan Bruce

Director

Dan has led our consulting engagements within the water industry; clients include Thames Water, Dŵr Cymru, Bristol Water and Severn Trent.

Case studies and thought leadership

Read about our work and engage with our ideas.

The quick read
utilities

Preparing for a new market

In 2017, the non-household water market was opened in the biggest shakeup of the sector since privatisation in 1989. The market operator, MOSL, needed assistance transforming to drive the opening of competition and United Outcomes supported this major undertaking.

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The quick read
utilities

Thames Water

In April 2017 the UK business and non-household water market underwent its biggest shake-up since privatisation in 1989 – Open Water. United Outcomes helped the UK's largest water services company to prepare for the moment they could reach new customers from across the country.

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Thinking
utilities

Investing in water

United Outcomes, the specialist consultancy led globally by serial entrepreneur Jason Luckhurst has appointed Daryl Wilkinson, former Group Head of Innovation for Nationwide Building Society, to lead its UK business ahead of a £1.1m investment to help the UK water industry innovate.

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Thinking
utilities

Turning on the tap of innovation

Similar to the retail banking sector in 2016, the water industry is being awoken to the importance of the customer. To meet the demands of PR19, water companies need customers to play a more active role in water management and to be more aware of how their behaviour affects the world around them.

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Services

Learn how we can help you.

Innovation

Operational improvement

Change delivery

  • Embedding innovation capabilities
  • Digital and data solutions
  • Enabling partnerships and collaboration

  • Customer service improvement
  • Lean/Six Sigma projects
  • Contact centre efficiency and effectiveness

  • AMP/PR preparation and submission
  • Programmatic delivery and PMO optimisation
  • Benefits realisation

Innovation

  • Embedding innovation capabilities
  • Digital and data solutions
  • Enabling partnerships and collaboration

Operational improvement

  • Customer service improvement
  • Lean/Six Sigma projects
  • Contact centre efficiency and effectiveness

Change delivery

  • AMP/PR preparation and submission
  • Programmatic delivery and PMO optimisation
  • Benefits realisation